innRoadSM Helps Boutique Manhattan Hotel Focus On Guests and Profits, Not Paperwork - Sponsored Whitepaper

- Near-capacity bookings stress infrastructure at Chelsea Pines Inn
- innRoad online PMS/booking engine automates all aspects of operations
- innRoad saves Chelsea Pines 1.5 FTEs…an ROI of 200% on labor alone

A 22-room guesthouse straddling the border between two of New York City’s trendiest neighborhoods can’t afford to come up short on customer care. Chelsea Pines Inn general manager Al Ridolfo
understood this, and recognized that his paper-based manual system for managing operations and bookings posed a threat to profits and service quality.

“We were almost always fully booked, so our problem was more an issue of being efficient, more professional,” said Ridolfo. “We made all the mistakes inherent with manual entries…double bookings, cancellations not being taken off the tape chart, and so on.”

Outdated approaches to even routine tasks were eroding the guest experience and efficiency, according to Ridolfo…