Operations Management - Sponsored Whitepaper

This document will provide a foundation for organizations to understand and prepare for implementing best practice processes associated with the management, delivery, and support of communication and technology services. Operations Management encompasses the suite of processes that focus on sustaining business continuity and ensuring sufcient availability and appropriate capacity of all hardware, software, and personnel resources. Operations Management is an integral facet of the internationally accepted best practice framework dened by the Information Technology Infrastructure Library (ITIL) and the International Organization for Stan- dardization International Electro technical Commission (ISO/IEC 20000). This document outlines lessons learned to help organizations implement an effective and appropriate Operations Management program.