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Kimpton Gives Class to Its Customer Strategy Page 1 of 3
1to1 Magazine 02/27/2006 Issue: March 2006 People: Mila D'Antonio
Kimpton Gives Class to Its Customer Strategy case study
Two years ago Renee George went knocking on the door of Kimpton Hotels CEO of Kimpton Real Estate Mike Depatie's House.
George was drawn to the San Francisco–based company because of its reputation for promoting professional development, investing in social responsibility, and creating a customer-focused culture—standard operating procedure since Bill Kimpton founded the collection of hotels in 1981.
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