Why Implement a Guest Service Call Center - Sponsored Whitepaper

Tired of Fighting Fires? Proactive Hotel Managers Implement Guest Call Centers to Deliver Outstanding Service, Save Thousands of Dollars

Jack Zimmer's cross-country trip to meet with his best client in New York City could not have been much worse. After beginning his trip in Seattle, he missed his connecting flight in Chicago. By the time he finally reached his Manhattan luxury hotel after midnight, he was exhausted. All he wanted to do was check his e-mail so he could wrap up his morning meeting presentation and get some sleep.

Before unpacking, Jack unfolded his laptop computer and tried to connect to the hotel's high-speed Internet system. He followed the instructions but after several attempts it would not work. Not knowing what number to dial for technical assistance (the many buttons on his guestroom phone were confusing), Jack called the front desk.

Front desk: “Hello? How can I help you Mr. Zimmer?”

Jack: “My high-speed Internet connection is not working.”