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Hotel Customer Information Systems
Research Library
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Guestware
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Turning problems into opportunities: Guest response systems provide the data needed to eliminate defects, improve processes and increase guest satisfaction
Manufacturing companies such as General Electric Co. and Motorola Inc. have used Six Sigma—the crème de la crème of total quality management programs—for years. The central idea behind Six Sigma is that if one can measure how many defects ...
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Guestware
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Tired of Fighting Fires? Proactive Hotel Managers Implement Guest Call Centers to Deliver Outstanding Service, Save Thousands of Dollars
Jack Zimmer's cross-country trip to meet with his best client in New York City could not have been much worse. After beginning his trip in Seattle, he missed his connecting flight in Chicago. By the time he finally reached his Manhattan luxury hotel after ...
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Guestware
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Kimpton Gives Class to Its Customer Strategy Page 1 of 3
1to1 Magazine 02/27/2006 Issue: March 2006 People: Mila D'Antonio
Kimpton Gives Class to Its Customer Strategy case study
Two years ago Renee George went knocking on the door of Kimpton Hotels CEO of Kimpton Real Estate Mike Depatie's House.
George was drawn to the San Francisco–based company because of its reputation for promoting ...
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Hotel Makeover
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AMERICA’S ONE-STOP HOSPITALITY SUPPLIER Design FF&E Manufacturing Logistics Installation Renovation Construction
Hotel Makeover is the hospitality industry’s true one-stop design, supply and service company where you can make a single call to totally design and furnish any new property, buy all of your FF&E, and even schedule a complete turn-key renovation of an entire resort - at America’s best ...
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WebRezPro Property Management System
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Property management systems (PMSs) have become indispensable tools in the challenging world of hotel management. From reservations to administration (and these days, often
beyond), PMSs are designed to manage the operations of a complex hotel environment efficiently. And, as we know, efficiency is the key. Without it, quality guest service and profits tend to check out early.
A PMS is not an ...
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