Product and Services Finder
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NAVIS The NAVIS Reservation Sales System Manages Your Leads, Measures Your Marketing, Captures More Data and Converts More Leisure Reservations.
NAVIS is the leader in reservation sales systems for the resort and hotel...
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Homisco Homisco provides voice mail, call accounting, call alerting, auto attendant and other telecommunications software solutions to small, mid-size, and large hotels and chains.
Hospitality Call Center Solutions
Homisco offers two call center platforms for small to mid-sized reservations systems from our subsidiary, Braxtel: Fluency Communications Suite, and...
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Specialty Answering Service Specialty Answering Service is a telephone answering service and outsource call center services provider.
24/7 Answering & Dispatch
Our 24 hour answering service is just that, a 24 hour live answering service that is available for your business, well 24 hours a day. This does not mean...
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Contact Center
Research Library
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Spectrum Corporation
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Contact Centers want to provide the highest level of customer service at the lowest possible cost to its organization. Making sure your team is well equipped and informed is an important part of achieving that goal. The key to performance optimization is turning meaningful information into an actionable data item for the Contact Center/NOC. This results in a reduction of operating costs, revenue ...
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Aspect Software, Inc.
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Today’s socially networked consumer is demanding more from the companies they do business with. They are expecting higher levels of service and enhanced communications provided through more channels, and they have more outlets for voicing opinions about their experiences than ever before. Engaging in proactive conversations with those consumers to manage and deliver on their expectations will ...
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Amdocs
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Nowhere is customer frustration more apparent than in the
contact center. For many customers, the contact center represents
their primary point of contact with the company as well as their
main source of pain. Inefficient operations and poorly trained
customer service representatives (CSRs), although frustrating,
seem to be a fact of life. But this doesn’t need to be the case.
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Aspect Software, Inc.
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Integrated vs. Unified: Putting the Pieces Together
Five Reasons Why Contact Centers Must Get Unified
Executive Summary Imagine your contact center as a jigsaw puzzle, but each of the pieces has been provided by a different puzzle maker. One created the automatic call distributor piece, another the voice portal piece, another the predictive dialer piece, and still others the Internet contact, ...
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Genesys Telecommunications Laboratories, Inc.
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Customer service automation solutions are quickly evolving, and with its Dynamic Contact Center capabilities, Genesys is at the leading edge.While previous generations of self-service and routing automation often left customers feeling frustrated, the latest innovation is driving customer service quality to new heights.
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Contact Center
Video
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Keywest Technology
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Here's an example of the kind of digital signage creative execution we can do for your restaurant, hotel, resort and conference center.
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Keywest Technology
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View this video to learn some of the major benefits in guest-facing technology such as digital signage. Improve your guest experience, customer service ...
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