Product and Services Finder
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Guestware GuestWare is a unique Customer Relationship Management (CRM) and Guest Experience Management (GEM) software solution designed specifically for the lodging industry to build customer loyalty. Leading hotel management...
Guest Recognition Software
Shared guest profiles with many PMS interfaces to allow streamline pre-arrival planning and recognition
GuestWare CRM
Robust hotel loyalty software with email marketing for individual or brands to manage their own recognition or rewards based program
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ZDirect ZDirect, Inc. is the preeminent provider of electronic marketing and eCRM solutions for the hospitality industry. ZDirect's product offering takes communication technology to a new level of effectiveness by giving...
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Coyle Hospitality Group The first thing to know about Coyle Hospitality Group is that we provide our services exclusively to the hospitality industry: hotels, restaurants, spas, cruises, and timeshares. Our dedication to hospitality ensures that...
Mystery Shopping Service
Coyle’s hotel mystery shopping programs are designed to objectively measure crucial aspects of the hotel guest experience that affect guest satisfaction and...
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GuestInsight GuestInsight is more than just the next generation "comment card". It goes beyond providing hospitality companies with a feature-rich, user-friendly tool to understand their guests' experiences. GuestInsight fosters...
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A Closer Look It's The Experience
Creating customer loyalty in today’s “multiple choice” marketplace goes beyond product, presentation and price. Repeat business is a direct result of providing your customers with positive, memorable...
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Amdocs A global company (NYSE: DOX) with revenue of $2.86 billion in fiscal 2009, Amdocs is the leader in customer experience systems innovation with approximately 17,000 employees delivering the most advanced business and...
Customer Management
When your customers interact with your brand, regardless of the channel, managing these interactions effectively is fundamental to meeting customer...
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Caleris Caleris is a leading US-Based Business Process Outsourcing provider, specializing in Inbound Call Center Services, Outsourced Tech Support & Help Desk, Social Media Monitoring, and various Back Office Processing services....
Social Media Monitoring
Caleris proudly boasts some of the highest accuracy and service levels in the industry. Our Website Monitoring clients include some of the most reputable...
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Hospitality Excellence Training, guest experience management, concierge, guest service , service excellence, hospitality training, exceptional service, customer experiences, multi-sensory connections, service delivery, guest loyalty, 3D service
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Telelink Call Centre Telelink, The Call Centre Inc., is a leading customer service call centre, specializing in inbound and outbound telephone support to help grow your business. Since 1966, Telelink has been providing outstanding customer...
Customer Satisfaction Surveys
Customer satisfaction is a driving force in today’s business world. As a business owner, you know that it is important to understand your customers’...
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Mobius Vendor Partners Mobius Vendor Partners (MVP) designed, built and manages the online feedback system - CustomerCount. Founded in 1999, MVP is a business process design, management and performance improvement company with personnel...
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Khameleon, Inc. The employees and executives of Khameleon Software are specialists dedicated to providing business systems to companies that earn their way by completing customer-oriented projects. The word "project" covers an enormous...
Khameleon Service Desk software
Customers form their opinions of you based upon the sum of all their interactions with you and your products and services. It's important to your reputation...
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iMagic Software iMagic Software have been developing software for different companies since 1992. Early development was on the home and business computers of the time including the Amstrad CPC, BBC, Acorn Electron and ZX Spectrum. From...
iMagic Survey Designer
Magic Survey Designer is so easy to use, you wont even need the manual. No cryptic buttons or options, iMagic Survey Designer lets you see your survey as...
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BestMark Leading companies recognize the link between creating memorable customer experiences and driving loyalty, advocacy, retention and future sales. No company can afford to have a gap between the promise of quality and its...
Mystery Shopping
The BestMark Advantage
As one of the nation’s first mystery shopping companies, BestMark made significant contributions to legitimizing mystery shopping as...
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More
Customer Satisfaction Surveys
Research Library
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Guestware
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Turning problems into opportunities: Guest response systems provide the data needed to eliminate defects, improve processes and increase guest satisfaction
Manufacturing companies such as General Electric Co. and Motorola Inc. have used Six Sigma—the crème de la crème of total quality management programs—for years. The central idea behind Six Sigma is that if one can measure how many defects ...
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Genesys Telecommunications Laboratories, Inc.
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In his book,“The Loyalty Effect,” Frederick F. Reichheld states,“Customer retention is the central gauge that measures how well the company is creating value for its customers. Creating value for customers builds loyalty, and loyalty in turn builds growth, profit, and more value.”
Companies striving to be market leaders in the competitive global economy are committing substantial resources to ...
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AltiusPar
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the next generation hospitality management solution
Introduction: Hospitality Challenges & Opportunities……………………….……..1 · Client Overview…….………………………………………………………..……3 · Situation Analysis……………………………………………………………...….3 · The Challenges…………………………………………………………………....5 · The Results………………………………………………………………….………7 · Oracle Products and Services Used in the Solution…………..….………10 · ...
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Guestware
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Tired of Fighting Fires? Proactive Hotel Managers Implement Guest Call Centers to Deliver Outstanding Service, Save Thousands of Dollars
Jack Zimmer's cross-country trip to meet with his best client in New York City could not have been much worse. After beginning his trip in Seattle, he missed his connecting flight in Chicago. By the time he finally reached his Manhattan luxury hotel after ...
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Guestfolio Inc
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Automatically invites guests to stay again
Sends surveys to all Sends 3-day-out departing guests arrival greetings
Positive surveys are sent to Trip Advisor
It takes a cape and great technology to wow your guests in this travel climate.
Guestfolio is a software solution that connects with a hotel’s PMS and begins an Guestfolio automated schedule of communicating to guests. Guestfolio elevates ...
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Customer Satisfaction Surveys
Video
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Guestware
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The industry's most robust and flexible guest experience management system.
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myBrainshark
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On-demand webinar featuring Ken Okel on strategies to drive awareness, lead generation and customer engagement through multi-media and online video ...
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