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GuestWare Rapid Response
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GuestWare Rapid Response

GuestWare Rapid Response improves productivity and customer satisfaction by streamlining service delivery for hotel call centers and dispatchers. Rapid Response provides a fast and reliable way for your staff to log, dispatch and follow up on all guest requests and problems. At the same time, you are building a database of incidents that allows you to pinpoint trends for process improvement.

Manufacturer Guestware
Product Type Product

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Guestware Property Maintenance Software Products

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Property Maintenance Software Research Library

Why Implement a Guest Service Call Center
Guestware 		Tired of Fighting Fires? Proactive Hotel Managers Implement Guest Call Centers to Deliver Outstanding Service, Save Thousands of Dollars Jack Zimmer's cross-country trip to meet with his best client in New York City could not have been much worse. After beginning his trip in Seattle, he missed his connecting flight in Chicago. By the time he finally reached his Manhattan luxury hotel after ...
 
1to1 Marketing Kimpton uses GuestWare
Guestware 		Kimpton Gives Class to Its Customer Strategy Page 1 of 3 1to1 Magazine 02/27/2006 Issue: March 2006 People: Mila D'Antonio Kimpton Gives Class to Its Customer Strategy case study Two years ago Renee George went knocking on the door of Kimpton Hotels CEO of Kimpton Real Estate Mike Depatie's House. George was drawn to the San Francisco–based company because of its reputation for promoting ...
 
Reasons for a Single Communication Platform
Guestware 		Radios, Text Pagers, Cell Phones…So Many Devices, So Much Confusion Compelling Reasons for a Single Wireless Communication Platform With all the advancements in communications, it really amazes me how often we see hotel engineers walking around with three or more devices strapped to their belts. It's not uncommon to see engineers with a handheld device, an old-fashioned two-way radio, a cell ...
 
Turning Guest Problems into Opportunities
Guestware 		Turning problems into opportunities: Guest response systems provide the data needed to eliminate defects, improve processes and increase guest satisfaction Manufacturing companies such as General Electric Co. and Motorola Inc. have used Six Sigma—the crème de la crème of total quality management programs—for years. The central idea behind Six Sigma is that if one can measure how many defects ...
 

Property Maintenance Software Marketing Documents

Guestware Overview Brochure
 
Guestware Launches New Guest Experience Management CRM Platform
 
Marriott rolling out new Guestware Guest Experience management software
 

Property Maintenance Software Video

Guest Experience Management Guestware The industry's most robust and flexible guest experience management system.
 
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