McLaren Technologies issued the following press release:
By successfully integrating MTech’s HotSOS Hotel Service Optimisation System, the world-class luxury hotel is providing superior SaaS-based service through guest profiling, guest response, incident tracking, service-recovery tracking, workflow automation, preventive maintenance and more
Singapore, June 14, 2011 — McLaren Technologies Asia Pacific Pte Ltd today announced that it has expanded its scope of product sales and implementation, further building on a growing relationship with InterContinental Hotels Group properties in the Asia Pacific region. Through its strategic distribution partnership with U.S. based MTech, McLaren has successfully integrated the company’s Internet-based HotSOS (pronounced Hot Sauce) to automate the 579-room property’s guest service and response processes. The luxury hotel offers breathtaking views of Hong Kong’s Victoria Harbour and is conveniently located in the shopping, business and entertainment districts of Tsimshatsui East in Kowloon.
General Manager of InterContinental Grand Stanford Hong Kong, Mr. Peter Pollmeier, said: “We are constantly striving to offer the highest levels of guest service while endeavouring to make our operations more efficient and productive. With HotSOS, we can more quickly reach our service goals. The reporting capability within HotSOS provides an excellent business intelligence tool that allows us to more closely understand our staff and more importantly our guests, enabling us to better anticipate their requirements.”
Managing Director Matthew White added: “We are delighted that InterContinental Grand Stanford Hong Kong has selected MTech’s HotSOS and McLaren as a technology partner. HotSOS will enable the property to reduce costs while maximizing and streamlining guest-service processes, such as guest requests and incident tracking/reporting, rapid-response internal defect reporting, and preventive-maintenance workflows. The solution will deliver transparency across all of the departments within the hotel, providing invaluable data that will enable the hotel to offer a level of service that will exceed their guests’ expectations and create cost savings to the hotels bottom-line.”