Part of Xorcom’s Complete Concierge line, the Complete Concierge Premium Package integrates your private branch exchange (PBX) with the vendor’s own property-management system (PMS), or interfaces with an existing PMS. Support for hotel telephony infrastructure includes hosting for as many as a thousand analog ports, the use of a message waiting indicator (MWI) for analog lines, wake-up calls set by staff or guests, and session-initiation protocol (SIP) phones with auto provisioning for hotel administration.
Exclusive features for the premium package include inbound call-center-management reporting, outbound campaign software with scripting, database and customer relationship management (CRM) integration for Screen Pops, and call recording storage and playback. The package also provides Asterisk features, including public address (PA) and zone PA support and input/output support for peripheral devices through use of a dial plan.
The system also provides a built-in room status system, mini-bar management, a call-accounting software package with programmable rate tables, and Fring for Android and iPhone integration. The user can open phone lines and a voicemail box upon check-in and close the phone lines and purge the voice messages upon check-out.
Quick Specs
- Provides database and CRM integration and allows for interfacing with third-party applications including call-center management applications.
- Supports SIP phones with auto provisioning for hotel administration.
Editor’s Take
The Asterisk-based PBX provides a diverse array of phone features.
Check with the vendor’s compatible PMS list prior to purchase, as the software will not interface with all systems.
With regard to the “Editor’s Take”: Xorcom has performed interoperability testing with the leading PMS solutions: Micros Fidelio Opera, Protel, Amadeus, Optima, Brilliant, Newhotel Software. If a customer is a PMS solution not listed here, we are more than happy to contact the relevant manufacturer and determine interoperability. In most cases, the system behavior is similar and therefore interoperability can be achieved.