Contact Centers want to provide the highest level of customer service at the lowest possible cost to its organization. Making sure your team is well equipped and informed is an important part of achieving that goal. The key to performance ...
By: Shafiq Lokhandwala CEO- NuView Systems
The statistics are staggering. Total U.S. job losses of 600,000 in January, followed by 651,000 jobs lost in February. As the economy continues its downward spiral, the employment market still hasn't seen ...
The history of self-service technology — where electronic, generally computer-dependent devices enable customers to do for themselves that which otherwise would require staff — is short but rich. By Jacob Bennett, Contributing writer, The ATM in the ...
Wrap around heat pipes are air-to-air heat exchangers that are installed in the airstream upstream and downstream of a cooling coil to deliberately reduce the Sensible Heat Ratio (SHR) below a standard air conditioning system’s .75. Depend- ing on ...
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